About us

Quality policy

It is the quality policy of SIQ Ljubljana

− to ensure consistent quality of our services by establishing and maintaining efficient quality, administrative and technical systems that govern our operations,

− to ensure qualified personnel with adequate background, knowledge and experience, and their continuous professional training in consideration of the need of the institute and individual fields of activity;

− to ensure impartial execution of activities, manage conflicts of interest and ensure objectivity in relation to all customers – in compliance with relevant general and specific standards, specifications and regulations,

− to ensure safety of products/services and end users;

− to enable sustained improvement of all quality aspects, above all to perfect the correctness of services and to increase their value for our customers, by developing effective quality procedures, by continual training of personnel and by maintaining a proper range of advanced equipment,

− to prevent non-compliances by planning and implementing effective quality procedures,

− to increase the merit of SIQ certificates by participation in various international schemes, agreements and programs promoting mutual recognition of testing/calibration and assessment results between counterpart testing/calibration laboratories and certification bodies, respectively,

− to maintain the integrity of the management system – In case of changes, the established procedures are followed until new procedures/provisions are fully implemented; in case of more complex changes, a plan of activities for the implementation of new requirements is drawn up, if necessary,

− to ensure the confidentiality (access to information is restricted to authorised persons), integrity (protecting the accuracy and completeness of information and preventing unauthorised changes) and availability (authorised persons are given access to information when they need it) of information and information resources against intentional or unintentional threats and to prevent or minimise the consequences of security incidents.